Terms & Conditions

By accessing or using the website of Lucid Natura (www.lucidnatura.com), an international business specialising in handcrafted candle holders, you agree to be bound by these Terms and Conditions, which govern your access to the site, use of its services, and all transactions made through it; you affirm that you are of legal age and capacity to enter into binding agreements in your jurisdiction. All products are described and photographed with accuracy to the best of our ability, though due to their handmade nature, variations in colour, shape, texture, and finish are expected and do not constitute defects. Orders are subject to availability and confirmation; we reserve the right to cancel or refuse any order for reasons including, but not limited to, inaccuracies in pricing, stock unavailability, suspected fraud, or violations of these terms. Product formulation takes up to 7 business days, and delivery may take an additional 3–10 business days depending on destination, customs clearance, and shipping method selected. All prices are listed in the currency shown at checkout, and duties, taxes, or import fees incurred upon international delivery are the customer’s sole responsibility. Ownership and risk pass to the buyer once items are handed to the shipping carrier. Payments are processed securely via third-party gateways, and by submitting payment information, you authorise Lucid Natura to charge the full order amount, including shipping and applicable taxes. Returns are only accepted in cases of damage or manufacturing defect and must be reported within 7 calendar days of receipt, accompanied by photographs; remedies include refund, replacement, or store credit, at our discretion. Because products are made to order, cancellation requests are not guaranteed once production has begun. Lucid Natura is not liable for delays caused by customs, couriers, force majeure, or incorrect customer information. All content on the site—including text, imagery, graphics, design elements, and product descriptions—is protected by international copyright and trademark laws and may not be copied, reused, or reproduced without written consent. You may not use the site for unlawful, harmful, or disruptive purposes, including introducing malware, scraping data, or attempting unauthorised access to our systems. We reserve the right to terminate access to the site or cancel orders from users who breach these terms. By using our website, you consent to our use of cookies and tracking technologies that enhance your browsing experience, allow us to analyse site usage, and personalise marketing; for full details on the cookies we use and how to manage your preferences, please refer to our Cookie Policy. By submitting any content to the site—such as product reviews, testimonials, photographs, or social media tags—you grant Lucid Natura a worldwide, royalty-free, irrevocable licence to use, reproduce, modify, publish, and distribute that content for marketing, promotional, or operational purposes, including across social media and email marketing platforms, without further consent or compensation. You confirm you have the legal right to share such content and that it does not infringe on third-party rights. Our digital marketing practices, including email newsletters, retargeting ads, and social promotions, comply with applicable privacy and data protection regulations; you may opt out at any time by clicking unsubscribe links or contacting us directly. We collect and process customer data in accordance with our Privacy Policy, which outlines the scope, purpose, and legal basis of data use. Limitation of liability applies to the fullest extent permitted by applicable law; Lucid Natura shall not be held liable for indirect or consequential damages, loss of profits, or data resulting from the use of our site or products. Nothing in these terms excludes liability for death, personal injury due to negligence, fraud, or any matter for which exclusion would be unlawful. These Terms shall be governed by the laws of the jurisdiction in which Lucid Natura is registered, without regard to conflict of law principles, and any dispute shall be subject to the exclusive jurisdiction of the courts in that region unless local consumer laws require otherwise. We reserve the right to update these Terms and Conditions at any time, and changes become effective immediately upon posting; continued use of the site constitutes acceptance of the revised terms. For questions, legal notices, or support, please contact us at jakejohnson@lucidnatura.com or by post using the address listed on our website.